Support
We’re here to help. Check quick fixes below or contact us.
Quick fixes
- Ticket not recognized? Re-take the photo in good light, crop to the numbers area, avoid glare, and ensure text is sharp.
- No emails? Check spam, then add
no-reply @loaio.appto contacts. If you use corporate mail, your admin may need to allowlist our domain. - Security alert you don’t recognize? Change your password immediately and contact us.
- App won’t connect? Verify your network, then try again. If the issue persists, send us your device model and OS version.
Contact
Email us at support@loaio.app. Include:
- Your device & OS version
- Steps to reproduce the issue
- Time the issue occurred and (if possible) a screenshot
We aim to reply within 1–2 business days.
Send a quick message
FAQ
Does Loaio sell tickets? No. We’re a utility for scanning tickets and tracking results; we don’t sell tickets or hold funds.
Which regions are supported? AU, NZ, UK, IE, US, CA, ZA (with more coming). Availability can vary by game and draw.
What emails will I receive? Only operational messages: account verification, password reset, syndicate invites/acceptances, role/ownership updates, and security alerts.